Privacy & your information

Who we are

Naturally Incredible is a trading name of INCREDIBLEFADE LTD, company number SC740178. Our address is 1006 Dumbarton Road, Glasgow, G14 9UJ. For questions about your information, email naturallyincredibleltd@gmail.com.

Browsing this website

You can browse the published service information without submitting an enquiry. The website does not contain a clinic payment form or a medical-record upload form. Our hosting provider may process technical information, such as your IP address and browser information, to deliver and protect the site.

Language, music and browser storage

Your selected language is saved in your browser so the website can remember it on your next visit. Your choice to pause background music is remembered for the browser session. You can remove these preferences by clearing this site’s browser data. We have not added advertising trackers to the website. Hosting and sign-in services may use their own essential storage.

Website visit statistics

We use Metricool to measure visits and page views so we can understand how our website is used. Its tracking script sends visit information to Metricool, including the page viewed. Metricool uses the connection’s IP address to identify the visitor’s country. Metricool states that this tracker does not use cookies or store IP addresses and provides anonymous, aggregated visit statistics. This measurement starts when the tracker is installed; it does not recover earlier visits.

Talking to Nora

Nora is a virtual guide for services, prices, booking steps and contact options. She does not diagnose, prescribe or decide whether a treatment is right for you.

In prepared guide mode, your messages and optional WhatsApp draft stay in the page’s memory. Clear the conversation or reload the page to remove them. They are not sent to Nooshin and are not saved in a clinic database by this website.

If an optional AI-assisted mode is made available, it requires your choice in the chat before your current question and recent service identifiers are sent to OpenAI through our server. The WhatsApp enquiry draft is not included. Please leave out medical records, photographs and payment details. OpenAI’s processing and retention terms apply to any message you choose to send in that mode.

When you contact us

If you choose to email or send a WhatsApp message, we receive the information you include and use it to respond to your enquiry and help arrange your visit. This may involve steps you ask us to take before a booking, or our legitimate interest in answering a general enquiry. Please share only what is needed for your question.

Enquiries are kept only for as long as needed to handle them and meet relevant record-keeping obligations. A message that becomes part of your booking or treatment record is handled as part of that record. Contact us if you want to ask about a particular message or request its deletion.

Bookings and other websites

Bookings are completed on Treatwell. Account information, booking confirmations, cancellation options and any payment information entered there are handled within Treatwell’s service. WhatsApp, email providers, app stores and social networks also have their own privacy information. Opening a link takes you to that provider; this site does not receive your account password or payment-card details.

Clinic records and photographs

Clinic photographs and videos are captured and stored on the mobile phones and laptop used for our clinic work. Copies selected for publication are used on our website or social-media accounts only with the relevant marketing permission.

Our clinic consent and medical-history forms used with Treatwell include a separate photography and marketing section. You can choose Yes or No to photographs being taken and used for the marketing purposes described in that section, including our website and social media. This choice is optional and does not affect your care.

We obtain and record permission before publishing any client’s photographs. We do not use your before-and-after or other treatment photographs for marketing without your permission. Consent to treatment or to photographs for your clinical record is separate from permission to use them publicly.

You can change your mind at any time. Contact Nooshin in person, by phone or WhatsApp on 07309 202044, or at naturallyincredibleltd@gmail.com. We will stop future marketing use and remove the photographs from our website and social-media accounts as soon as possible. We cannot guarantee removal of copies already shared or saved by other people.

Withdrawing marketing consent does not automatically delete your clinical record. Any treatment records or clinical photographs that must be retained for a separate record-keeping purpose are handled separately. Ask Nooshin about access, storage and retention, or to discuss a deletion request.

Your choices and questions

You can contact us to ask what information we hold about you, request a correction or deletion, or raise a concern about its use. The rights available depend on the information and the reason it is held. If processing relies on consent, you can withdraw that consent for future use.

Please contact naturallyincredibleltd@gmail.com first so we can help. You can also raise a data-protection concern with the UK Information Commissioner’s Office (ICO).